Additionally, the ability to communicate seamlessly with customers can enhance your website’s user experience and ultimately sales. The seamless communication facilitated by WordPress live chat plugins enables quick responses to customer queries. This fosters a sense of confidence among users.
Recent research revealed that nearly 80% of online customers prefer using live chat as a communication mode due to its immediacy and convenience.
Fortunately, there is a diverse array of WordPress chat plugins available in the market. However, choosing the right live chat plugin to cater to your specific needs is challenging.
In this article, let’s explore the top three WordPress chat plugins and decide which one best aligns with your requirements. However, before we proceed further on this exploration, it is crucial to establish a foundational understanding of WordPress live chat plugins.
Why You Should Use WordPress Chat Plugin ?
While there are other options like SMS, emails, or help desk plugins available to reach out to a website they are a bit time-consuming and make live chat preferred among users.
However, the beauty of WordPress live chat lies in its ability to facilitate smooth communication. Visitors can effortlessly connect with you to get support for issue resolution, guidance on products and services, or provide valuable feedback.
Furthermore, WordPress live chat plugins can improve the quality of the customer service on your site. They get quick responses to their concerns over live chat.
In case your team isn’t available to assist customers, open support tickets, and solve their problems, you can use chatbots.
Additionally, this automated support becomes highly beneficial for eCommerce stores. The live chat plugin allows them to boost sales by addressing potential customer queries. Chat plugins can help to make your website visitor-friendly.
Moreover, chat plugins contribute to the overall user-friendliness of your website. They foster a sense of community around your brand and play a crucial role in boosting customer loyalty. In essence, the WordPress live chat plugin is a versatile tool to improve user experience and customer satisfaction.
Top WordPress Live Chat Plugins (Comparison)
Live chat plugins play a crucial role in enhancing your website’s user-friendliness, customer engagement, and satisfaction, and ultimately driving business growth. So, without any delay, let’s find the best WordPress Chat Plugin to cater to your needs.
1. Brevo
Brevo is one of the best WordPress live chat plugins. It is popularly used for SMS and email marketing service but it also provides a chatbox feature. With the help of this chat plugin, you can communicate with your visitors in real-time.
This functionality allows you to address queries, resolve issues and qualify leads in no time. Additionally, Brevo allows you to create chatbots to handle user queries in situations where your support team may be unavailable.
Moreover, if you want to use this chat plugin, you have to simply sign up on the Brevo website and seamlessly connect to your WordPress blog through a complimentary plugin.
Pros
- Brevo Chat allows user-rated conversations for valuable feedback.
- It helps to see the user’s message before they send which helps in preparing responses.
- Mobile-friendliness to chat with user using the mobile phone.
- It offers comprehensive features such as CRM, landing pages, and marketing tools.
- Ratings from customers offer insights for continual improvement.
- Its mobile accessibility ensures a broad reach across devices.
Cons
- Occasional slowness in the Brevo chatbox.
- Takes time to fully grasp all features.
- Some constraints in chatbox personalization.
2. JivoChat
Moreover, if you integrate chat widgets into your website, JivoChat empowers you to reach out to your customers through their preferred social media channels such as Facebook, Instagram, or WhatsApp.
JivoChat offers excellent features including voice messages, chat history tracking, file and screen sharing, support for multiple chat agents, video calls, and efficient chat routing. Pros
- Its free version has most of the features of the paid plan.
- JivoChat observes visitor behavior on your site and offers smart triggers to engage with visitors proactively.
- It comes with built-in CRM tools.
- It provides in-depth analytics and reports on chat effectiveness
- Its paid plans are expensive, especially for small businesses.
- Chat widget customization options are limited.
- It occasionally doesn’t notify the visitor when the chat agent exits.
3. Chaty
Moreover, this WordPress Live Chat Plugin adds a floating chat widget to your website and lets you choose a trigger for when the chatbox should be displayed.
It offers a selection of 8 distinctive effects to enhance the visual appeal of the chatbox. Users have the flexibility to customize icons, choose varied buttons, and adjust the widget’s size to suit their preferences.
Also, if you use this plugin, you can easily communicate with your website visitors through Facebook, Slack, Messenger, Telegram, and more.
Pros
- It offers a free version.
- It allows you to add various buttons in the chatbox, like Google Maps, email, and phone numbers.
- You can easily integrate a contact form to the chat widget.
- It has a built-in ticketing system. This helps you to track and manage customer issues and requests.
- You can connect with many live chat solutions such as Formilla, Tidio, and Zoho.
- This live chat plugin doesn’t offer a mobile app for chat agents.
- Its multi-channel support and a ticketing system are only available in the paid plan.
- The plugin can be slow at times.
