Small businesses face many challenges in today’s competitive business world. Offering quick and effective customer service is one of them. As the saying goes, “Time is money,” and for small businesses, this couldn’t be more accurate.
Customers no longer want to wait, not even for a few minutes. They expect an instant response to their queries and concerns. To meet these demands, small businesses are turning to a dynamic tool that has proven to be an excellent solution- LIVE CHAT.
According to a recent finding, 44% of online customers say one of the most important features a website can offer is the ability to answer their queries by a live person during an online purchase.
Keeping this in mind, small online shops to large enterprises are adopting live chat support as an integral part of their customer service strategy.
How Live Chat Support Can Contribute To Your Business Growth?
Live-chat real-time communication channel has the potential to transform customer interactions, boost satisfaction, and ultimately, contribute to the growth of small businesses.
- Reduced Cart Abandonment: Many times, potential customers abandon their shopping carts due to uncertainties or issues. Live chat allows you to address these concerns quickly in real time. This, in turn, reduces cart abandonment rates and boosts sales.
- Improved Conversion Rates: With the live chat software, you can engage with customers at crucial decision points during their online hours. Getting addressed their queries and concerns promptly, there are increased chances of turning website visitors into paying customers.
- Increased Sales Opportunities: Support agents can use live chat to upsell or cross-sell products or services, further increasing your revenue. A well-trained chat support executive can identify opportunities to meet customer needs better.
- Enhanced Customer Satisfaction: Providing instant assistance through live chat makes customers feel valued and supported. This increases customer satisfaction; happy customers are more likely to make repeat purchases and recommend your business to others.
- Global Reach: Live chat allows you to offer support around the clock, reaching customers in different time zones. This convenience can expand your client base and increase your market reach.
- Positive Brand Image: Offering live chat support helps build a positive brand image. Customers are more likely to trust and engage with businesses that are easily accessible and offer responsive support.
3 Top Live Chat Software to Improve Your Business
Have a quick look at the brief description of the best live chat software for small businesses. We’ve handpicked these top chat software solutions to help your small business thrive in today’s competitive business landscape.
1. LiveChat
Their elegantly designed chat support apps empower customer service teams to engage on laptops, tablets, and mobile devices to provide on-the-go support without WordPress dashboard logins.
The software enables the use of pre-chat survey forms to assess support team and sales performance. It seamlessly integrates with popular CRM software, messaging platforms like WhatsApp, and email marketing services, saving valuable time through automated data sharing.
Key Features
- Exceptional speed for a superior user experience.
- Customization options for seamless integration with your website branding.
- Visitor tracking to monitor user activity.
- Proactive chat invitations to engage visitors before they request assistance.
- Smart API for efficient integration with knowledge bases and ticketing systems.
LiveChat’s pricing structure caters to businesses of all sizes, including startups, with plans starting at $16 per agent per month (annually) or $19 per agent per month (monthly). Additionally, each plan offers a 14-day free trial.
2. ChatBot
ChatBot, driven by artificial intelligence (AI), empowers small businesses to boost customer satisfaction by harnessing the capabilities of chatbots.
ChatBot makes it easy to create personalized chat scenarios for different industries using a user-friendly drag-and-drop interface and customizable templates.
For instance, you can utilize the eCommerce bot template to guide customers through the buying process. Alternatively, the lead generation and sales templates assist in gathering customer information and promoting deals.
Key Features
- Intuitive drag-and-drop interface for customization.
- Seamless integration with popular communication platforms.
- Templates for diverse industries, simplifying chat creation.
- Lead generation and sales templates for efficiency.
- Facilitates the addition of virtual assistants.
- Smooth integration with WordPress and WooCommerce.
- Enhances customer interaction with pre-designed templates.
ChatBot offers plans for all business sizes, starting at $42 per month (billed annually), with 1000 chats per month and a 14-day free trial.
3. HubSpot
HubSpot’s comprehensive tools enable chat personalization for returning customers. This will help you to boost sales. There is another interesting thing about HubSpot- It offers a free version for trial, and you can use HubSpot chatbots for free on your website during the trial period.
Key Features
- Live chat and chatbot builder integration.
- Customizable live chat design matching branding.
- Seamless HubSpot CRM data integration.
- Personalized chat experience for returning visitors.
- Email marketing automation and opt-in forms.
- Sales CRM, landing pages, and help desk.
- Multi-channel customer communication.
- Free trial and chatbot inclusion on websites.
To access extra features like the drag-and-drop landing page builder, you’ll need to upgrade to a paid plan starting at $45 per month. While HubSpot’s pricing increases with additional features, it provides extensive capabilities, making it a top choice for businesses seeking CRM and email marketing solutions alongside live chat and AI chatbots.
